FAQ

A:
Yes. We support full customization, including cable length, wire type, cable size, spring force, housing design, and mounting structure to fit your application.

Q2: What industries have you supplied retractable cable reels for?

A:
We provide OEM/ODM solutions for smart appliances, medical devices, smart weighing products, EV charging accessories, and industrial equipment.

Q3: What quality tests do your products pass?

A:
We perform strict quality control, including retractable cycle tests (up to 20,000 cycles), spring durability tests, electrical checks, and material inspections.

Q4: How long does it take to develop a custom cable reel?

A:
After receiving your drawings or samples, we usually provide a feasibility evaluation within 24–48 hours. Prototype samples normally take 7–15 days.

Q5: What is your MOQ for custom projects?

A:
Standard models usually start from 500–1,000 pcs. For new projects, we can support small trial orders for design verification.

Q6: How do you protect customer designs and IP?

A:
We respect customer confidentiality and can sign NDAs before reviewing technical drawings. Your designs and project information are strictly protected.

Q7: Can you provide samples before mass production?

A:
Yes. We provide functional samples for testing and approval before mass production to ensure the product meets your requirements.

Q8: What trade terms and shipping options do you support?

A:
We support EXW, FOB, CIF, DDU, and DDP. We can arrange door-to-door shipping or work with your own forwarder.